Shipping

Standard Shipping

A $15 freight charge is applied to orders for standard shipping on all deliveries within New Zealand.

No freight charge on NZ orders valued at $150 or over.

NOTE: You may be charged additional import or customs charges on your order. We are not able to control, estimate or collect any applicable fees and these charges are the responsibility of the person receiving the parcel, and are not included in the cost of delivery.

 

How can I track my order?

Once your order has been shipped you will receive an email notification that will include a tracking code and estimated delivery date.


How long will my order take?

Orders are dispatched Monday to Friday from our HQ in the Hunter Valley (NSW), within 1-2 days after your order has been placed and paid for. Standard Shipping for NZ ranges between approx. 3-5 business days, depending on location.


What to do if you have entered the incorrect address?

Please email intouch@rawearthco.com.au as soon as possible, quoting your order number. If your order has already entered the dispatch process, unfortunately, it cannot be changed or cancelled.